FAQ
Orders & Shipping
Once your order is placed, you will receive a confirmation notification and updates as your package moves through processing and shipment. Orders typically leave our warehouse within 1–2 business days unless noted otherwise. Tracking details will be made available once the carrier picks up your shipment. For shipping information, visit uniquelyboots.com.
International shipments may be subject to duties, taxes or customs fees upon arrival; these are the responsibility of the recipient. If delivery fails due to customer error (incorrect shipping address, failure to pick up, etc.), the cost to return or redirect the parcel will be deducted from any refund.
Returns & Exchanges
We hope you love your boots, but if they aren’t quite right, returns or exchanges are available within 30 days of purchase—provided the item is in unworn, new condition, with tags intact and original packaging. Items marked as Final Sale, Gift Cards, or “Last Chance” are not eligible for return. To begin a return or exchange, please start at uniquelyboots.com and follow the prompts. Once approved, you’ll receive instructions to send your item back. After we receive and inspect the item, your refund or exchange will be processed. Customers are responsible for return shipping unless otherwise noted on the returns page.
Sizing & Fit
Each boot style may fit a little differently, so we recommend consulting the size guide on each product page at uniquelyboots.com. If you’re between sizes or have wider/narrower than average feet, contact us and we’ll help you choose the best fit. Please note that break‑in period varies—leather boots often take a few wears to soften to your foot.
Product Care & Maintenance
To get the most from your boots, keep them clean, dry, and conditioned. Use a standard leather cleaner and conditioner appropriate for the leather type. Rotate between pairs to let them rest and retain shape. Protect leather from prolonged exposure to water and harsh environments. For more detailed care instructions, visit uniquelyboots.com.
Warranty
We stand behind our craftsmanship: all boots sold at uniquelyboots.com are warranted to be free from defects in materials and workmanship for one year from the date of purchase. The warranty covers repair or replacement at our discretion. Coverage requires that the boots were purchased from us directly and that you still have your order number. Normal wear and tear, misuse, or damage due to improper care are not covered. For warranty claims, please follow instructions on uniquelyboots.com.
Customs, Duties & International Orders
For international customers, please note that all customs, duties, taxes and other import fees are the responsibility of the recipient. We recommend checking your country’s policies before placing an order. Some international carriers may restrict certain types of shipments; if an order is refused or returned from customs, return shipping charges and any associated fees will be the customer’s responsibility.
Order Modifications & Cancellations
If you need to make a change to your order (size, style) or cancel it altogether, please do so as soon as possible. Because orders move quickly through fulfillment, modifications cannot always be guaranteed. Visit uniquelyboots.com for your order status and any available change options.
Gift Cards & Promotions
Gift Cards are valid for redemption at uniquelyboots.com and are not eligible for return or cash redemption. Unless explicitly stated, offers and promotions cannot be applied to past purchases and may not be combined with other offers. Points, referral credits, and reward benefits are subject to the terms listed at uniquelyboots.com.
Contact & Support
For further assistance, visit our Help Center at uniquelyboots.com where you can browse additional articles or submit a request. We aim to respond to all inquiries promptly.